It is possible to return or exchange one or more items within 14 days from the date of delivery of the order.
To do this, it is necessary to notify from a sending of an electronic message, To this electronic address:
Otherwise, it is possible to return orders by hand at no additional cost in Paris.
All orders are shipped from Bobigny, Seine-Saint-Denis FRANCE. Although orders usually ship within 2-3 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been dispatched and delivered.
All international orders are shipped via COLISSIMO FRANCE. This means that you, the customer, are responsible for paying your local country's import duties at the time of delivery. Placing an order to an international destination confirms that you understand your responsibility to pay these charges. Unfortunately, we are unable to calculate these charges at the time of purchase.
In France and International, SAVANNAH CROWN will not bear the cost of return by providing a Colissimo or other voucher. The means of return will be at the initiative and convenience at the expense of the customer. The return must be made exclusively to the following address:
SAVANNAH CROWN - Service Retour
1 Rue Jacques Anquetil
Bâtiment D, Résidence Henri Wallon
93000 Bobigny, Seine-Saint-Denis, FRANCE
The products must be in good condition and returned to their original packaging, to which is added packaging covering the entire product; they must not bear any traces of use, be accompanied by their accessories.
It is only after verifying that these conditions are met that SAVANNAH CROWN will refund the sums collected for the returned items, with the exception of the initial shipping costs.
In addition to this, you need to know more about it.
Otherwise, no refund can be due, the customer will remain the owner of the product, which it will be sent to him within a maximum period of one month.
In the event of a partial return of an order, the total amount of shipping costs corresponding to the items kept by the customer will be deducted from the amount reimbursed by SAVANNAH CROWN, as part of the shipping of the products.
**PLEASE NOTE: Due to the current COVID-19 Global Pandemic, we will be unable to process exchanges for the time being.**
In certain situations, we may be able to exchange damaged or mislabeled items may be exchanged for the proper item or size for free within 15 days of the order being placed. Please note, we are unable to provide exchanges for international orders. For international exchanges, we ask that you initiate a return and place a replacement order.