Article 1: Object
Article 2: Acceptance of general conditions
Article 3: Realization of sales
Article 4: Information Obligations
Article 5: Customer Account
Article 6: Prices and means of payment
Article 7: Price adjustments in balances
Article 8: Rates and delivery time
Article 9: Unavailability of the property ordered
Article 10: Quality of articles
Article 11: Non-compliance of the order / item damaged
Article 12: Cancellation: Right of withdrawal
Article 13: Returns
Article 14: Data Protection Act
Article 15: Intellectual Property
Article 16: Litigation
Article 17: Miscellaneous
SAVANNAH CROWN is dedicated to the management of an online sales platform dedicated to the creation of ready-to-wear clothing.
The acceptance of the general conditions of sale is tacitly done by the validation of the order by the customer. By making the payment, the user indicates that he accepts without reservation these terms and conditions.
Sales are perfect between the parties and the property is acquired from the purchaser upon payment of the item, regardless of the date of delivery.
SAVANNAH CROWN fulfills its duty of pre-contractual advice and information as derived from Article L121-18 of the Consumer Code and the articles to which it refers.
The essential characteristics of the articles are included in the detailed description accompanying the photographs of the articles.
The respect of the article L121-19 of the Code of the consumption follows from the confirmation of the order.
The site is freely accessible without registration, but any order requires the registration of the purchaser.
Are requested in a mandatory way: title, surname, name, email, a password, phone and delivery address.
Prices are in Euros. The prices are indicated in DDP (Delivered Duty Paid), you will not have in this case any additional cost to pay at the reception.
Items are provided at the price in effect at the time of placing the order. Payment is by VISA, MASTERCARD and AMERICAN EXPRESS
Any discount codes that may apply do not apply to delivery charges, with the exception of specific free delivery coupons. They can not be refunded.
Payment data are not stored by SAVANNAH CROWN or the financial transaction agency. The collection of the price is immediate.
The information you provide us with your order and payment by credit card are subject to automated data processing by our partner STRIPE.
This automated data processing is intended to define a level of transaction analysis and to fight against the credit card fraud, usurpation and misuse of your identity.
STRIPE INC and SAVANNAH CROWN are the recipients of the data related to your order. Your card number is never transmitted or used as it is but has a secure encryption and encryption system.
The highest security standards are applied to data storage and all comply with the Payment Card Industry Data Security Standard (PCI DSS). You can oppose the communication of your data, knowing that the non-transmission of these data prevents the realization and the analysis of your transaction and will lead us to suggest you another mode of reservation.
The occurrence of an unpaid due to the fraudulent use of a credit card will result in the registration of details in connection with your order associated with this unpaid within a payment incident file. An irregular declaration or an anomaly may also be the subject of a specific treatment.
According to the information provided by the order analysis system, we may contact you to ask for additional parts.
The supply of these parts is in this case a condition sine qua non for the validation of your reservation.
In order to fight against the credit card fraud, a visual verification of the means of payment can be carried out by the customer service of SAVANNAH CROWN before shipment of the products.
If an item has been purchased within 7 days prior to the start of sales or a promotional period, SAVANNAH CROWN may at the customer's request credit the difference in price in the form of having on the customer account. This credit will be granted provided that the product including the size is always available for sale on the site at the time of the request by the customer. This credit will be valid for 12 months after approval of the credit.
Any item bought or discounted can not benefit from this downward adjustment.
The delivery costs are 7 € for metropolitan France.
For other destinations, they will be subject to an estimate at the time of placing the order.
The indicated delivery times are according to the possibilities of supply.
Exceedances of delivery time can not give rise to damages.
If exceptionally, the ordered item was no longer available, the buyer can either make an exchange or be refunded without delay and no later than thirty days of payment of sums he has paid.
The quantity and the qualities of the thing delivered are those fixed during the order.
SAVANNAH CROWN reserves the right to modify the goods to be delivered under the assumption described in paragraph 2 of Article R132-2 of the Consumer Code, ie when the modifications are related to the technical evolution and that they do not generate any price increase or alteration of the quality of the product, it being understood that the consumer is free to mention the characteristics to which he subordinates his commitment.
The articles sold by SAVANNAH CROWN are guaranteed new in accordance with the law in force and having under no circumstances been the subject of prior use.
It follows from Article L121-20-3 of the Consumer Code, that SAVANNAH CROWN, as a professional, is automatically liable to the consumer for the proper performance of the obligations arising from the distance contract, that these obligations are to be performed by the professional who has concluded this contract or by other service providers, without prejudice to his right of recourse against them; on the other hand, he may be exempted from all or part of his responsibility by proving that the non-performance or the improper performance of the contract is attributable either to the consumer or to the unpredictable and insurmountable third party to the contract, ie to a case of force majeure. In case of anomaly concerning the delivery, that is to say in the case of defective or non-compliant items in kind (color reference error), the Customer must as soon as possible or even the day of delivery , send your complaints to SAVANNAH CROWN by email, on the following address:.
Any claim made beyond 3 days after delivery can not be accepted.
The absence of claims, the non-issuance of reservations by the Customer mean that the item delivered is deemed satisfactory and can not be the subject of any subsequent dispute.
At the end of article L 121-20 of the Consumer Code as amended by the ordinance n ° 2001-741 of August 23rd, 2001 and the law n ° 2014-344 of March 17th, 2014, the delay of retraction is 14 days from the day after receipt of the item.
The exercise of this right is done through the dedicated form located in the Order section of the personal account, or via a registered letter with acknowledgment of receipt formalizing the period of 14 calendar days with SAVANNAH CROWN.
The exercise of this right entails the reimbursement of sums paid, after qualitative and quantitative verification of returned items.
In France and International, SAVANNAH CROWN will not bear the cost of return by providing a Colissimo or other good. The means of return will be at the initiative, at the convenience and expense of the client. The return must be made exclusively to the following address:
SAVANNAH CROWN - Deeric Kouassi
1 Rue Jacques Anquetil
93000 Bobigny Seine-Saint-Denis FRANCE
Your right of withdrawal must be notified before sending an e-mail: To this e-mail address:
The products must be in good condition and returned in their original packaging, to which is added a package covering the entire product; they must not bear any trace of use, be accompanied by their accessories.
Only after verifying that these conditions are satisfied, SAVANNAH CROWN will refund the sums collected for the items returned, with the exception of the initial shipping costs.
Otherwise, no refund can be required, the customer will remain the owner of the product, it will be sent within one month maximum.
In case of partial return of an order, the total amount of shipping costs corresponding to items retained by the customer will be deducted from the amount refunded by SAVANNAH CROWN, as a participation in the shipment of products.
In accordance with the law 78-17 of January 6, 1978, recast by the law 2004-801 of August 6, 2004, you have a right of access and rectification of the data concerning you.
All texts, comments, works, illustrations and images, whether visual or audio, reproduced on the SAVANNAHCROWN.COM website are protected by copyright, trademark, patent and image rights. for the whole world. They are the full property of SAVANNAH CROWN.
As such and in accordance with the provisions of the Code of Intellectual Property, only the use for private use subject to different or even more restrictive provisions of the Code of Intellectual Property, is allowed. Any other use constitutes infringement and is punishable under Intellectual Property.
Any disputes that may arise on the execution and interpretation of these terms and conditions must be brought before the courts of Paris who will be solely competent.
These general conditions take effect from.
SAVANNAH CROWN reserves the right to modify certain elements of these general conditions during the year.